The Ombudsman of the University of the Bahamas is a member of the International Ombudsman Association and is aligned with its standards of practice and code of ethics.

CONFIDENTIALITY
Any information disclosed to the ombudsman is reserved in the strictest confidence and will not be released unless the ombudsman is of the view that it poses an imminent risk of physical harm or is given permission by the visitor sharing the information.

NEUTRALITY
It is the duty of the ombudsman to be impartial towards all parties associated to a conflict. The ombudsman takes the stands of being an advocate of a fair and unbiased process and end-result rather than leaning towards any one party of a conflict.

IMPARTIALITY
An ombudsman listens, provides information about the policies, procedures and resources of the University of The Bahamas and makes known all options and alternatives to pursue to resolve issues that may arise. Once permission is granted, the ombudsman will assist with the communication or mediation of a dispute. The ombudsman is not an arbiter, adjudicator and does not part take in formal proceedings.

INDEPENDENCE
To achieve objectivity, the ombudsman is not a part of any administrative unit and reports directly to the University’s Board of Trustees concerning administrative and budgetary matters.

The Office of the Ombudsman is required to operate in accordance with the terms of reference in the OO, Office Charter.