We are here to support a fair, respectful and transparent university community by providing a confidential, impartial and independent space for students, faculty and staff to discuss concerns, resolve conflicts and explore constructive solutions.

Our University Ombudsman, or Ombuds, Ms. Wendy Poitier-Albury, is a neutral party who works with you to provide options for informal resolution of differences. We offer a range of services from conflict management and individual and group facilitated sessions to mediated discussions and training workshops.

We may be able to help if you:

• Are not sure of how to handle a problem,
• Lack the knowledge about the correct policy or procedure related to your situation and need to discuss private and sensitive matters, or
• Feel that you have exhausted all other options for a resolution.

The Office of the Ombudsman operates in accordance with the International Ombuds Association’s Code of Ethics and Principles of Practice.

Contact Us 

You can visit in-person to make an appointment or request support, send an email, or call us during the hours of 9:00 a.m. to 5:00 p.m. We are located on the ground floor of the Harry C. Moore Library and Information Centre at the Oakes Field Campus, near to the Special Collections section of the library.

Your questions and concerns matter to us. Our team is responsive via email and will reply as promptly as possible. If your message is urgent, please mark it as high importance for quicker attention.

• Email: ombudsman@ub.edu.bs
• Telephone: (242) 302-4329

Guiding Principles 

The Office of the Ombudsman operates with complete:

• Confidentiality – Ensuring conversations are private and protected.
• Neutrality – Serving all parties fairly without bias.
• Informality – listening, giving information about policies and procedures and explaining options for a resolution.
• Independence – Not operating as part of any administrative unit and reporting directly to the Board of Trustees on administrative and budgetary matters.

Office Location 

Ground Floor, Harry C. Moore Library and Information Services
Near to the Special Collections
University of The Bahamas, Oakes Field Campus

Meet the Team

Mrs. Wendyi Poitier Albury
Ombudsman
📧 wendyi.poitier@ub.edu.bs

Kendra Moxey
Administrative Assistant
📧 kendra.moxey@ub.edu.bs